Pure Avilah

Frequently asked questions

What types of cleaning services do you offer?

We provide residential and commercial cleaning services, including deep cleaning, regular maintenance, end of tenancy cleaning, and bespoke cleaning solutions tailored to your needs.

How do I book a cleaning service?

You can book our services through our website or by calling us directly. Our team will assist you in scheduling at your convenience.

Are your cleaning products eco-friendly?

Yes, we use environmentally friendly and non-toxic cleaning products to ensure safe and effective cleaning with minimal environmental impact.

Do you offer a satisfaction guarantee?

Absolutely! We are committed to providing top-quality service. If you're not satisfied, contact us within 24 hours for a resolution.

Can I customize my cleaning package?

Yes, we offer customizable cleaning packages to meet your specific requirements. Contact us to discuss and tailor your perfect cleaning plan.

How soon can I cancel my appointment?

You must cancel your appointment not less than 24 hours before your scheduled date and time.

Will there be a charge if I do not cancel my appointment within 24 hours?

Yes, your initial deposit won't be refunded if you do not cancel 24 hours before your appointment.

Do I need to be at home during the scheduled service?

You can state whether you will be around during the cleaning or not in the booking form or direct call. It is not necessary for you to be present during the cleaning, for your peace of mind, all our staff are fully insured and bonded. 
For easy access please state how to get into the house or leave the keys with a trusted person. Thanks 

Can I make changes to my appointment after it’s been scheduled?

We try to be as flexible as possible, please give us 24 hours notice before the appointment, to be within our refund or exchange policy so that we can adjust our schedules.

What areas do you cover?

We cover areas in Leeds and other cities in West Yorkshire.

Expert Cleaning for your Homes and Businesses 

Trust Pure Avilah for thorough and reliable cleaning services tailored to suit both residential and commercial needs. Experience top notch quality and unparalleled attention to detail.